RHYTOPIA Refund & Cancellation Policy

Subscriptions on RHYTOPIA are sold by Paddle.com Market Ltd ("Paddle") on our behalf as Merchant of Record. Paddle processes your payment, calculates and remits applicable taxes, issues your invoice and receipt, and appears on your bank or card statement. Because Paddle is the seller of record, refunds are issued through Paddle and may be subject to Paddle's own buyer policies in addition to this policy.

Your card details are collected by Paddle's secure checkout and are never visible to, stored by, or processed by RHYTOPIA.

Self-serve plans include a seven (7) day free trial. You will not be charged during the trial. A payment method is required at sign-up; if you do not cancel before the trial ends, your subscription converts to a paid subscription at the price shown at checkout and your first billing period begins automatically.

You can cancel during the trial at any time from your billing portal or by contacting support@rhytopia.com, and you will not be charged.

You can cancel at any time. Cancellation stops all future charges: we recommend cancelling at least 24 hours before your next renewal date. You can cancel yourself from the billing portal (linked from the pricing page when you are signed in), which opens Paddle's customer portal, or by emailing support@rhytopia.com from your account address.

When you cancel, your plan remains active until the end of the billing period you have already paid for, and then expires automatically. We do not pro-rate partial periods. If you change your mind before the period ends, you can re-subscribe at any time.

Our standard policy is as follows:

Email support@rhytopia.com from your account address with your invoice reference (from your Paddle receipt) and a short description of the issue. We acknowledge requests within two (2) business days and resolve most within seven (7). Approved refunds are issued by Paddle to the original payment method; bank posting times vary and can take up to ten (10) business days.

You may also contact Paddle buyer support directly from your receipt or through Paddle's support pages, quoting the transaction reference on your invoice.

Enterprise plans are custom agreements arranged with our team (support@rhytopia.com). Billing terms, service levels, and refund conditions for Enterprise are those agreed in the applicable order form or agreement, which takes precedence over this policy where they differ.

Some items on the RHYTOPIA marketplace are sold by creators through Selar. When you buy through Selar, your contract - and any refund - is with the seller under Selar's checkout and refund policies; RHYTOPIA does not process or refund those transactions. Where a refund is granted on such a purchase, associated creator earnings and platform royalties are reversed accordingly.

Creator earnings, wallet balances, and payout rules are governed by the Payments, Wallets, and Royalties section of the Terms of Use.

We may update this policy; the version and effective date at the top of this page always reflect the current version. Material changes affecting active subscriptions will be communicated before they take effect. Questions? Contact support@rhytopia.com.